Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@anointedbeauty.co.
- All
- General
- Payments
- Shipping, Refunds & Returns
- Product Hotline
- Contact
Need Help?
If you have an issue or question that requires immediate assistance send us an email and we will get back to you within 72 hours!
General
Our founder and CEO of Anointed Beauty is Flo (not from Progressive lol). She’s a Professional Protective Hairstylist and runs a thriving hair braiding business called “BraidedByFlo” in NY. She has built her reputation on lightweight, tension-free and versatile braids, faux locs and twists that are installed within 2-4 hours. Please click Our Story to find out how Anointed Beauty came to fruition!
Our products are ONLY sold online via this secured website.
Once you have finished adding your desired items to your cart, you may simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check-out process.
All discounts & promotions are announced via our social media pages and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.
Yes! We do our best to include one sample size of either our Ayurvedic Triple Herb Growth & Nourishing Scalp Oil or Botanical Infused Hair Perfumes with each order (when limited supplies). Unfortunately, it is not possible to choose which one you’ll receive during checkout.
Payments
We accept all major credit & debit cards such as Visa, MasterCard, American Express, and PayPal.
Once your order has been placed, you will receive a confirmation email letting you know that we have received your order along with your order’s details. Please triple check that the email address you provide is correct.
Shipping, Refunds & Returns
Anointed Beauty ships ONLY within the U.S. for the time being. No international orders will be permitted.
Please view our Shipping Policy page for the approximate shipping durations.
Once your order has been placed, you will receive a confirmation email letting you know that we have received your order along with your order’s details. A second email will be sent out with your tracking number once your order has been shipped.
Shipping charges vary based on weight, location, and class preference.
We urge that you triple check your entered address. If your order gets delivered to the wrong address provided by you, sadly there is truly nothing we can do. You are responsible for providing your correct address. Additionally, if your package gets sent back to us due to the wrong address you entered, you will be responsible for the shipping fees to re-ship your order.
We gladly offer replacements of the SAME item if the item arrives damaged due to shipping or otherwise incorrect to the submitted order. Please send us an email at support@anointedbeauty.co with photographic proof within 5 days of your order's delivery. Photos of a damaged item/package help us improve our shipping system & reduce future shipping issues therefore they are highly appreciated.
Once your order ships out, the shipping carrier is fully responsible for it. We are not liable for packages lost or stolen during transit or upon arrival. We are also not liable for carrier delays, natural disaster delays, or delays due to holidays. We kindly advise that you file a claim via the courier’s website.
All Sales Are Final. All our haircare products are handcrafted and made to order. Due to this nature, once an order has been placed, we can not permit refunds, returns or exchanges.
Unfortunately, we are unable to cancel or change the shipping address of orders once placed. Please triple check
that ALL information submitted within an order is correct.
All Sales Are Final. All our haircare products are handcrafted and made to order. Due to this nature, once an order has
been placed, we can not permit refunds, returns or exchanges.
Product Hotline
Sign up for email/SMS updates for our products on our website!
12 months once opened and stored properly. Kindly store each product in a cool, dry place away from direct sunlight.
The longevity of products vary based on your unique moisture cycle and consistency. Our Ayurvedic Triple Herb Growth & Nourishing Scalp Oil has a truly rich formula so a little goes a long way. Our Botanical Infused Hair Perfumes work just like regular body perfume but for your hair, so a little goes a long way too.
Anointed Beauty products are specifically formulated for dry, low & high porosity hair.
Not at all. Some Anointed Beauty products such as our Ayurvedic Scalp Oil can be used to encourage growth and strengthen your relaxed hair. Also, our Botanical Infused Hair Perfumes can be used to give your relaxed hair a natural shine while granting it a soft femininely rich scent.
Yes! We intentionally use certified organic herbs and plant oils/butters when producing our products.
Yes! Anointed Beauty products do not contain any animal or animal-derived ingredients and we do not test on animals.
Yes! Our products are safe to use on color-treated hair.
Unfortunately, Anointed Beauty products are not guaranteed to help with alopecia.
Yes, ages 2 and up are safe to use our products on. Please perform a 24hr sensitivity test to ensure that allergic reactions don’t arise.
Contact
Kindly reach us via our Contact Page from Monday - Friday, 10AM - 5PM EST